FAQS - Frequently Asked Questions

 

By Customers 

 

What are CooKx platforms?

CooKx platforms are mobile apps (IOS & Android) and a website, giving you another option for order food from passionate people cooking in your area homemade food. You can pick your order from your CooKx's home, or your CooKx will deliver your order. 

 

How does CooKx work?

You need to type your location in the search field or let the GPS track your location. Then you will find homemade goods cooked by our CooKx near you. 

Once you have chosen what you would like to order, make a payment, pick it, or get delivered.


Who are the people who cook at CooKx?

Our CooKx is home cooks and home bakers with a passion, desire, and a genuine love for cooking. 

Whether they have a part-time/full-time job, home-stay mom, students, on retired, on maternity leave, no matter what their status career is, everyone is welcome to join CooKx.

All Home CooKs at CooKx are licensed and holding a certificate by their local respective and local authorities. They have proof of food safety training, copy of a current food handler card from an ANSI accredited institution for the specific state they located. 

To be able to sell homemade food at CooKx, the seller needs to be pre-approved by the CooKx team. Which means home cooks at CooKx need to apply, having a meeting with one of CooKx representative, at their kitchen, to be licensed and to hold a certificate by their local authorities.

 

How do I pay?

You can pay using your debit card or credit card or cash.

FYI - CooKx makes sure your payments and information are secure and safe.

 

How do I know what my order status is?

You will receive notifications through the app regarding your order status from the time you place your order to the time it is ready to pick up or delivered to you.

 

What can I do if I am having an issue with my order? 

Please contact your CooKx and add a review to your CooKx profile. 

 Please email us Support@CooKxApp.com.  

 

I'm having problems using CooKx performs, what should I do?

We'll be happy to assist you, email us Support@CooKxApp.com

  

What about allergies, dietary restrictions? 

How can I know what kind of ingredients dishes contains?

CooKx must list all allergens of their dishes, but if you need any further details regarding any meal, you are welcome to contact, directly, cooKx through our chat or contact us at Support@CooKxApp.com

 

 

By CooKx 

 

What is MEHKO?

MEHKO is a Microenterprise Home Kitchen Operation.

 

What is a CFO?

CFO is a Cottage Food Operation.

 

What is the difference between a Cottage Food Operation (CFO) and a Microenterprise Home Kitchen Operation (MEHKO)?

A Cottage Food permit allows the home cook to prepare and sell a specific list of no potentially hazardous foods directly or indirectly to the consumer. 

A MEHKO permit allows the home cook to prepare potentially hazardous foods after the kitchen must be permitted. 

 

What are the requirements to become a CooKx?

You don't need to have any formal qualifications – you need to be passionate about food.

To ensure that we always deliver high-quality homemade meals of all home cooks at CooKx must hold a Cottage Food permit. The permit allows the home cook to prepare and sell a specific list of nonpotential hazardous foods directly or indirectly to the consumer or A MEHKO (Microenterprise Home Kitchen Operation) permit the home cook to prepare potentially harmful meals after the kitchen is licensed. The home cook can not sell foods that require a Hazard Analysis Critical Control Point Plan (HAACP),  like canned foods, pickled foods, or dairy products. 

 

Do I need the food safety handlers' card or the food safety manager's card? 

You must have a Certified Food Protection Manager Certification from an accredited organization. The course is 8 hours, the cost is between $55-$135, and the certification is good for five years. If you have a food handlers' card, you must upgrade to the food manager's card.

 

What are the MONETARY limitations of a MEHKO?

The MEHKO can't sell more than $50,000 in food annually (gross annual sales). You must keep records of all transactions to show compliance (keep your receipts). This number will be adjusted for inflation, meaning it will (generally) increase a little bit each year.

 

Who can work for the MEHKO?

A MEHKO can have only one (1) full-time equivalent food employee. The home cook may have help from family or household members in food preparation or storage. 

FYI - Any person working with food must have the food handler's certification. 

 

Do I need to be a U.S. Citizen to start a MEHKO?

No, anyone can apply to have a MEHKO. You did not need to any proof of citizenship nor a social security number to apply for a MEHKO permit. Please note that County Environmental Health inspectors will come into your home to permit the kitchen, food storage and prep areas, and food consumption areas. However, some cities and counties may also require a business license for MEHKOs, which will require proof of ID.

 

Do I need to be a U.S. Citizen to start a MEHKO (Microenterprise Home Kitchen Operation)?

No, anyone can apply to have a MEHKO. You do not need any proof of citizenship nor a social security number to apply for a MEHKO permit. Please note that County Environmental Health inspectors will come into your home to permit the kitchen, food storage, prep areas, and food consumption areas.

 However, some cities and counties may also require a business license for MEHKOs, which will require proof of ID.

 

Can I use cannabis, CBD, or Kava in my food? 

No, only approved food additives may used as an ingredient in food preparation.

 

Can a MEHKO (Microenterprise Home Kitchen Operation) use a wood-burning stove or BBQ? 

Yes, a MEHKO can prepare food on an open-air barbecue or an outdoor wood-burning oven that is on the same premise as the MEHKO and is separating from public access.


Can I set a price for my homemade goods? 

CooKx provides you with full flexibility as you can set the price of the delicious homemade goods you are selling.

 

Is there any cost for selling my home cooking goods on CooKx platforms? 

Being on the CooKx platform is free.

 

Apply to become a home cook Here 


For information about your state law, please check Here



Contact Us

If you have any questions or concerns relating to this privacy statement or our privacy practices, please contact us at support@cookxapp.com or CooKs Technologies Inc., 101 S Santa Cruz Ave., PO Box#3, Los Gatos, CA 95031